System Support Analyst

Description:

Apex Systems, a globally recognized IT services company, is actively hiring a UKG Pro Support Analyst to join the HR systems team of a major financial client. This is a remote, contract-based position offering competitive hourly compensation and comprehensive benefits. The selected candidate will work on Tier 2 HR system support, primarily focused on UKG (UltiPro Core/HCM), user security/access management, and system reporting.

The position requires a technically adept professional who can operate independently within the HR team, manage support tickets, and provide cross-functional system support across various UKG modules. This role does not involve Kronos, Dimensions, or WFM – candidates must have direct experience with UltiPro Core/HCM.

Key Responsibilities:

• Provide Tier 2 system support for UKG UltiPro Core/HCM from a client-side perspective.

• Troubleshoot, resolve, and triage HR system-related issues independently.

• Manage and maintain user access and security roles within UKG.

• Utilize advanced Excel skills to manage and analyze large data sets.

• Generate system reports using UKG’s built-in tools and Cognos reporting.

• Understand and support HR operations, business logic, and workflow processes.

• Collaborate with cross-functional HR and IT teams for issue resolution and enhancements.

Required Qualifications:

• Minimum 2 years of experience with UKG UltiPro Core/HCM.

• Experience with multiple UKG modules (not limited to a single function).

• Advanced Excel proficiency, including complex formulas and large dataset handling.

• Experience in client-side support roles (System Analyst/Admin).

• Familiarity with UKG’s reporting tools and Cognos.

• Strong understanding of HR workflows, rules, and business operations.

Contract Terms:

• Type: W2 contract (No C2C, 1099, or third-party submissions accepted).

• Compensation: $30 to $40 per hour.

• Location: 100% Remote (US-based).

Benefits:

• Health Coverage: Medical, dental, vision, life, and disability insurance plans.

• Retirement: 401(k) plan with company match after 12 months.

• Employee Support: EAP with free counseling, financial counseling, and HSA options.

• Professional Growth: Access to on-demand training, certification discounts (CompTIA, IIBA), and leadership courses.

• Consultant Services: Dedicated support team and career coaching.

• Additional Perks: Employee stock purchase program, corporate discount savings, and more.

About the Company:
Apex Systems is a premier IT services provider serving thousands of global clients. The company is recognized for innovation, collaboration, and employee growth, with awards such as ClearlyRated’s Best of Staffing® in Talent Satisfaction and Great Place to Work® certifications in the US, UK, and Mexico.

Equal Opportunity Statement:
Apex Systems is committed to a diverse and inclusive workforce. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, gender, identity, age, veteran status, disability, or other protected status. Accommodations for the application process are available upon request.