Systems Engineer

Description:

The role will develop processes and procedures to manage the server environment, including management and improvement of the Business Continuity Plan and Disaster Recovery for the server environment to ensure the server system environment meets the criteria for internal and external audits and inspections.

The position partners closely with internal teams and external vendors in a cooperative environment to resolve issues and provide solutions. The Systems Engineer will act as a liaison between IT and internal stakeholders to ensure systems align with current and future business objectives.

What you will do for Fay:

Participate in architectural reviews and contribute to overall system architecture strategy
Design, plan, and implement scalable, reliable, and maintainable solutions to drive innovation and efficiency
Manage and implement recovery plans and solutions in the server environment to ensure data integrity and business continuity
Continuously evaluate and optimize system performance, capacity, and reliability
Propose and Implement solutions to enhance system efficiency and scalability
Analyze business needs and recommend technical solutions that align with current and future business objectives
Partner with cross-functional teams to gather requirements and translate them into system solutions
Analyze, troubleshoot, and resolve complex support issues
Provide efficient deployment of systems and partner with internal technical teams to ensure a seamless user experience
Diagnose, troubleshoot, and resolve system issues swiftly and efficiency
Maintain comprehensive documentation of system design, configurations, and operational procedures
Prepare regular reports on system health and performance metrics.
Participate in hardware and software evaluations
Maintain current knowledge of industry trends, new technologies, and best practices
Recommend industry best practices regarding all items that are owned by the team
Partner with internal stakeholders at all organizational levels to ensure project deliverables are met efficiently and on time
Develop domain knowledge of Fay’s business to include an understanding of organizational objectives
Maintain broad influence through ongoing development of relationships across the organization
Ensure compliance with Fay’s policies, processes, and practices. Successfully complete all department and company-required training
Model Fay’s Values, Operating Principles, ethical standards, professionalism, and code of conduct
Perform other duties and responsibilities as assigned

What you will bring to Fay:

Bachelor's degree in Computer Science or related field required
Microsoft Certified Systems Engineer (MCSE) or equivalent experience
3+ years implementing large-scale infrastructure initiatives
3+ years’ experience with Windows Server and Active Directory
3+ years of experience in providing Level 2/Level 3 operations support for a Windows-based infrastructure
2+ years’ experience with VMware vSphere
2+ years’ experience with Windows Active Directory including implementation
2+ years’ experience managing DNS/DHCP
2+ years’ experience managing Group Policies
2+ years’ experience using PowerShell-based scripting
Visio and diagramming experience
Strong understanding of networking for storage architectures; experience in iSCSI, NFS, FC protocols
Strong Understanding of networking and troubleshooting including TCP/IP, DNS, and DHCP
Application support experience with Microsoft Windows Server, VMware Horizon View; thin-client technologies and Terminal Services, Azure Virtual Desktop, iSCSI Storage, Fax and Print Servers
Working knowledge of VMWare 6.0+ including implementation
Working knowledge of connecting and managing cloud environments, primarily Microsoft Azure
Experience in all Windows-based OS’s (Microsoft 2008 & 2012 Server Operating System, Microsoft Windows Operating Systems) with an understanding of Microsoft Exchange applicationsProficient in the Microsoft M365 suite
Experience in the financial services or mortgage industry preferred
Ability to analyze and interpret data to identify opportunities and propose solutions
Strong analytical skills across a range of server technologies
Strong problem-solving skills; ability to develop creative solutions to complex business problems.
Strong communication and collaboration skills; ability to work effectively with technical and non-technical stakeholders
Strong verbal and written communication skills
Strong project management skills
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to prioritize; effective time management
Strong interpersonal skills
Collaborative work style; high team-orientation
Open to change; agile; high learning agility
Self-directed; ability to proactively ask questions and surface issues/ concerns
Professional maturity, integrity, ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude
Strong skills in MS Word, Excel, and PowerPoint