Systems Engineer Ii

Description:

WSFS Bank is currently seeking a Systems Engineer II on the Infrastructure team. The Systems Engineer II will serve as the primary escalation point for moderate to complex MS Office 365 and Teams and Azure AD/Entra ID problems both on-prem and in the Cloud. This position is for infrastructure engineers who will support the Microsoft framework; and will work with different Microsoft licensing models, managing access, recovery, and resource sharing best practices. In addition to serving as a subject-matter expert, they will be part of a multi-disciplinary team and expected to cross-train with the other infrastructure members to learn multiple areas of additional support at a triage level.

Position Responsibilities:
 

• Serving as a primary escalation point for Tier 2 and Tier 3 MS Office 365 and Teams and Azure AD/Entra ID problems, accountable for identifying and resolving root-causes.
• Successfully resolve assigned Tier 2 & Tier 3 issues and work outages in accordance with the banks Service level agreements (SLAs).
• Actively and effectively respond to client support tickets & work team queue.
• Engage system users, vendors, and stakeholders to understand and document their needs, requirements, issues, and risks to create understanding for both technical and non-technical groups.
• Writing and maintaining custom scripts and processes to increase automation, system efficiency, and lower downtime via methods such as vCron, PowerShell, and Power BI.
• Follow, and seek to improve, established systems engineering, configuration management, and change management processes.
• Representing the team as a technical expert; portraying professionalism and confidence in critical decision-making.
• Weekly presentation to the infrastructure team of variables, delays, and timeline.
• Active updating of project status within Planner and communication to senior leadership
• Participation in on-call support rotation both during working and after hours for one week per month.