Description:
The overall purpose of this position is to provide administrative support for the college’s Dual Enrollment Program. Major functions of the position are fielding customer service inquiries via phone, email, and in person from current and prospective students and parents; helping students through the enrollment process; scheduling appointments; and database management.
Essential Functions
50% Serve as the frontline customer service contact for Student Services.
- Assist students/parents with all onboarding/enrollment questions as it pertains to Dual Enrollment. Assess student needs and provide direct assistance to students in helping them apply to Pellissippi State, enroll in classes, collect documents, apply for funding and help them understand the appropriate forms, processes, and procedures.
- Provide individual assistance to students including but not limited to analyzing and troubleshooting individual needs and assisting with on-line self-service accounts (ex., view/change their personal information, and apply for the Dual Enrollment Grant).
- Provide information to students, parents, staff, and high school partners regarding all enrollment and dual enrollment funding questions and/or requirements, including but not limited to myPellissippi navigation, transcripts, payments, testing, secure document upload, alerts and general information about the college and events in person, via telephone, email, US mail, and on-line using extensive knowledge of FERPA, College policy, state, and federal Regulations.
- Collect, scan, download and update documents via various forms of electronic or non-electronic submission.