Description:
Sev1Tech is looking for a Technical Lead to support a team providing enterprise IT operations support for a DHS customer.
The Project Is Focused On Infrastructure Management And Operations - E.g., Monitoring, Incident Response, Cybersecurity, System Administration, Patching, Unified Communications, Hosting - With An Emphasis On Automation To
- Minimize manual intervention, improve efficiency, and reduce human errors
- Implement platforms that orchestrate work-flows for end-to-end task execution
- Utilize AI as well as predictive analytics to detect anomalies, predict failures, and initiate self-healing processes to reduce downtime and improve system resilience
Minimum Qualifications
- Bachelor’s Degree
- Knowledge of ITIL framework
- Program/Project management experience
- 5+ years’ experience leading teams and projects for developing, maintaining, and administering complex IT systems; capturing stakeholder requirements and translating into automated solutions; and managing the full application life-cycle
- Ability to communicate orally, and in writing, detailed technical information on troubleshooting and implementation efforts
- Strong skills in the use of Service Management tools, such as ServiceNow or Remedy
- Identify and champion organizational and process changes that support automated cloud provisioning; assist with the creation and maintenance of standard cloud computing policies, operating procedures, and overall documentation
- Experience with Patch automation implementation and process improvements required
- Experience building road-maps, evaluating technologies
- Manage risks and resolves issues that affect release scope, schedule and quality co-ordinate the Go-Live activities including the execution of the deployment plans and checklists
- Work with release engineers to understand impacts of branches and code merges
- Demonstrated ability to manage relationships and coordinate cross-functional work teams (including Infrastructure, Support, On-Call, Development, Quality Assurance, Subject Matter Experts (SME), architects, and business stakeholders) toward task completion
- Working knowledge of Jenkins, configuration management database (CMDB), code packaging, Jira, Salesforce, ELK, Git Hub, AWS and basic Unix command
Eligibility/Clearance Requirements: Eligibility for Entry on Duty clearance
Desired Qualifications
- ITIL certification
- Experience with Agile, Scrum, DevOps practices