Technical Support Representative

Description:

The Digital Product Support Advocate role makes a difference for learners and educators across the world. Our team needs individuals with new ideas who connect with people in innovative ways. How can you make an impact? The next generations of our products are delivering engaging, adaptive, and personalized learning experiences to optimally support every learner. We have an opening for a Digital Product Support Advocate working remotely. This is all in support of our mission to re-imagine learning for millions of students and learners worldwide.

We’re looking for someone with:
• Excellent communication skills - verbal and written.
• Advanced problem-solving skills and ability to support all levels of customer technical aptitudes. For example: You may interact with a very technically savvy customer or a customer that is not as tech savvy that may require more patience and direction.
• Have a pleasant phone voice, exhibit excellent customer service skills, empathy, and patience. Must meet the following technical requirements:
• Internet service with a minimum download speed of 10 MBPS; not satellite and not cell service.
• Ethernet cord plugged into your PC and into your modem, no Wi-Fi or hotspots.
• Understanding of various operating system including Chrome OS, Mac OS, iOS and Windows 10/11, able to navigate common browsers Chrome, Safari, Firefox and Edge, and have a general understanding of basic browser troubleshooting (such as clearing cookies and cache).
• Previous experience working remote is preferred but not required.