Technical Support Specialist

Description:

Kickstart your IT career in financial services with MCS Group, a specialist recruitment consultancy partnering with a world leader in financial technology managed services. This global company provides critical IT infrastructure solutions to capital markets firms across more than 20 countries and is currently expanding its Technical Support team due to ongoing success.

As a Technical Support Engineer, you will provide essential on-site technical support to key financial clients based in New York, troubleshooting and resolving IT issues for both clients and internal employees. The role requires following structured escalation processes and managing customer frustrations with professionalism and empathy. You will also collaborate and communicate across multiple business units to ensure smooth operations.

This role is ideal for individuals passionate about technology, eager to travel, and looking to build a long-term career in IT infrastructure, cybersecurity, and management. The company offers a comprehensive 4-6 week industry-leading training program, hands-on experience, and clear pathways for career progression. You will also have opportunities to earn IT certifications and enjoy a collaborative, social work environment.

Ideal Candidate Profile:

• Proven technical support experience with Windows infrastructure and Microsoft products, including Active Directory, Office 365, Intune, JAMF, etc.

• Strong communication skills and a customer-focused mindset.

• Competitive and resilient personality capable of remaining calm under pressure.

• Ability to empathize, assert, and problem-solve effectively.

• Strong technical acumen with Microsoft systems.

• Desire to upskill and develop a progressive IT career.

• Willingness to travel internationally (specifically to the UK) for initial training (all expenses covered).

• Valid passport required for travel.

Benefits:

• Lucrative starting salary between $70,000 and $75,000 annually.

• Opportunity for annual performance bonuses.

• Fully covered global travel for training and work purposes.

• Access to a top-tier 4-6 week training program.

• Opportunities to earn recognized IT certifications.

• Long-term career growth and development within a dynamic, global company.

• A supportive and collaborative work environment.

• Additional perks and benefits as part of the employment package.