Description:
We get to do meaningful work every day, and we enjoy working and having fun together! No wonder we’ve been ranked #5 out of 62 small businesses in the metro Atlanta area by the Atlanta Journal Constitution's 2025 Top Workplaces in the Region.
How Will You Make a Difference? You will…
- Provide comprehensive meeting support, including setup, real-time assistance, and event breakdown to ensure a seamless experience.
- Deliver help desk support by managing ticket triage, diagnosing issues, troubleshooting, and providing effective solutions for end users in alignment with established procedures
- Manage end user hardware/software lifecycle maintenance by utilizing deployment tools to create and maintain system images to ensure efficient and consistent setup across devices, following the hardware rotation schedule, and carrying out prescribed asset management procedures.
- Collaborate with vendors, software providers, and third-party consulting services to address hardware and software issues. Administration of new hires, terminations, job transfers, etc. (IT portion), this includes system administration work in Active Directory users and computers, email system, phone system, physical access system, audio/video systems, etc.
- Conduct new hire onboard information technology familiarization orientation and end user training on hardware/software.
- Work with other team members to implement and maintain technology infrastructure solutions including wired and wireless computing, telephony infrastructure, etc. Install and monitor end point security solutions such as antivirus protection, Network Access Control, full disk encryption, web security, etc.
Hard Skills You Will Have
- Bachelor’s degree in a technical field or equivalent combination of education, technical training, military, and/or work experience will be considered.
- At least three years of professional experience working in Information Technology.