Description:
HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.
This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.
Are you ready to make a difference? Join us and help shape the future of security.
As our Technical Trainer, you’ll support HID’s success by:
- Working with HID PACS cross-functional teams to identify, scope, develop and maintain technical training content aligned with the HID PACS product and solution offerings.
- Creating targeted learning tracks addressing different types of learner audiences (distributors, resellers, OEMs, end-users, etc.), with a strong understanding of their roles, business drivers, and enablement needs.
- Owning assigned training portfolio, including product certifications and supporting curricula.
- Creating self‑paced eLearning modules and instructional videos in partnership with HID Academy Instructional Designers.
- Leading instructor-led events (on-site, livestream, webinar, or virtual lab) to HID Partners and Customers, as needed.
- Publishing and maintaining digital training content within the Academy Learning Management System (LMS).
- Maintaining a training roadmap outlining planned and in-progress initiatives.
- Participating in new product planning events and other cross‑functional planning activities to understand business intent, target markets, and launch priorities.
- Collaborating closely with the PACS product teams to support and prioritize new product launches with timely, business‑aligned enablement content.
- Participating in the HID Academy Community Hub and owning the PACS Technical space on the platform.
- Generating and analyzing training metrics to evaluate training effectiveness, engagement and adoption, and create actionable plans as needed.
Your Experience and Background include:
- Bachelor’s degree in a technical field, or equivalent practical experience.
- Minimum of four (4) years of experience delivering training to an Enterprise/Partner audience (customers, resellers, distributors, or business partners).
- Minimum of four (4) years of experience developing eLearning content or instructional curriculum to an Enterprise/Partner audience.
- Strong knowledge of the PACS market and customer use cases.
- Knowledge of partner-based (indirect) sales model and their needs as it pertains to product training.
- Ability to collaborate effectively with highly technical stakeholder teams to develop training content.
- Exceptional presentation and communication skills with the ability to convey complex technical concepts clearly to diverse audiences.
- Proficiency with Learning Management Systems (LMS) for digital content management is preferred.
- Experience using eLearning development tools such as Articulate Storyline and Camtasia is preferred.
- Solid knowledge of PACS technologies to explain concepts, solutions, and use-cases. Deep system configuration, deployment, or engineering‑level expertise is not required is preferred.