Description:
The Training Specialist role is responsible for facilitating in-person and/or virtual learning experiences that incorporates use of adult learning principles and recognizes different learning/work styles using existing resources or programs. This role will deliver training and measure individual progress to ensure learners can deliver business results. This role will be responsible for delivering learning solutions that cover a wide range of topics such as company orientation, industry knowledge, Thrivent product, process, and systems knowledge, as well as service skills development.
This can be a remote position within the US.
DUTIES & RESPONSIBILITIES:
- Facilitate in-person and/or virtual learning experiences using existing resources and programs.
- Ensure a positive, inclusive and effective learning experience for all participants to achieve intended learning objectives
- As requested, make moderate revisions to the existing learning materials which could include job aids, tutorials, web-based training, workshop curriculum, learner guides, articles, publications, technology tips, video, etc. based on user feedback and necessary content changes.
- Consult with business leaders to assess learning/development/training needs and assist with the development of the solutions and tools to address those needs.
- Document and maintain all training records.
- Monitor, evaluate and record effectiveness of training courses. Recommend and develop improvements as needed.
- Provide feedback to content owners, represent training interests on project teams, and recommend training approaches as needed.
- Provide timely follow-up to participant questions.
- Support the design, development, and management of effective learning and performance-focused solutions, assess business & target audience learning needs, assist with developing the learning strategy, and identifying delivery methods including the identification of innovative learning methodology.
- Collaborate with internal and external stakeholders to provide business context in the design, develop and implementation of relevant learning programs and solutions delivered through various channels.
- Identify internal and/or external emerging issues, research and analyze training and development practices, methodologies and trends and recommend new approaches.
QUALIFICATIONS & SKILLS:
Required:
- Bachelor’s degree or equivalent work experience
- Three to five years’ experience delivering training for in-person and/or virtual settings.
- Experience designing courses using a commonly accepted instructional design model, e.g., ADDIE.
- Experience writing explicitly stated learning objectives and creating lesson plans using Bloom’s taxonomy.
- Experience using learning management systems.
- Intermediate to advanced skills in MS Office applications including MS Word, Excel, and PowerPoint
- Experience working with and influencing employees and leaders at all levels in the enterprise
- FINRA Series 7, 66 and SIE, and life and health insurance required or obtained within 90 days of hire/transfer
Preferred:
- Prefer experience in coaching/mentoring in a corporate and field setting.
- Prefer knowledge of Thrivent and Thrivent’s product solutions, tools, and platforms.
- Prefer experience in financial services and experience working directly with financial advisors.