Description:
We are seeking a talented individual to join our Underwriting team at Torrent Technologies. This role will be based in Kalispell, or can be performed Remotely Nationwide.
As a Flood Underwriter, you will work under the supervision of the Underwriting Manager, reviewing and analyzing quotations while servicing an existing book of business.
We will count on you to:
- Underwrite new submissions to ensure new policies are correct, per guidelines.
- Process endorsements, cancellations, and reinstatements, handle billing issues, and complete policy issuance.
- Review all underwriting information, including applications, photographs, elevation certificates, and third-party internet resources to accurately underwrite policies.
- Provide customer service to agents via phone support, online chat, and emails, meeting required production KPIs as defined by leadership.
- Deescalate difficult customer situations and bring them to complete resolution.
- Actively participate in group activities, including daily huddles, team meetings, and training opportunities.
What you need to have:
- High school diploma or equivalent.
- 1+ year of insurance underwriting or recent flood insurance experience.
- Excellent written and verbal communication skills.
- Basic to intermediate technical knowledge of systems and procedures, with attention to detail.
- Basic computer knowledge and proficiency in the Microsoft Office suite, particularly Word, Excel, and Outlook.