Description:
The Utilities Delivery Executive (DE) is an experienced services delivery leader in the SAP ecosystem, providing project and program direction and oversight for one or more strategic accounts.  In this billable role, the DE works closely with the customer, the Services Account Executive and other partners to ensure the overall success of the implementation of SAP solutions and is a significant contributor to a successful customer relationship. The DE is responsible for ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post go-live. In addition to delivery support, the DE supports the positioning of additional SAP Services as needed for the success of the customer.
- Analyze and execute on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy and communicating project goals at a strategic level
- Manage overall services relationship between customer, partner and SAP during transformations
- Ensure that projects and programs are delivered on-time, within budget and with the highest levels of customer satisfaction
- Build credibility and trust with customers, cultivating strong relationships
- Provide mentorship by following a strong career framework that includes skills enhancement and career development planning
- Assist the SAP sales team in the closing of deals by defining the strategy and providing oversight and direction related to scope of services and viability of pursuits
- Identify and develop business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account
- Support administrative and cultural excellence by demonstrating behaviors consistent with our values-based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion
Required
What you bring
- 10+ years of SAP services delivery experience including services management experience, at least 8 of which have been in Utilities projects
- 8+ Years of program management and/or solution architect/leadership experience in 4+ SAP Software project lifecycles in the Utilities industry
- Superior project financials business acumen (forecasting, allocated revenue, etc.)
- Adept in large corporate organizational change management & strategies
- Bachelor's degree (or equivalent experience); Master’s degree preferred