Ux Research Manager

Description:

Within Facebook’s Discovery organization, the Feed pillar is seeking a UX Research Manager to lead our flagship product. Feed is at the center of the knot for Facebook, being the primary surface for engagement and revenue growth. To many of Facebook’s users, Feed is Facebook. People go to Facebook’s ‘landing page’ to deepen connections to friends & family, but also want to find inspiration, information, and entertainment. Seamless experiences and hyper-personalized content underlie the success of Feed and ultimately all our products. A successful leader will be devoted to driving measurable improvement for our users and the product. Our UX Research team is designing for a road range of experiences, perspectives and backgrounds across the globe, which requires us to understand the behaviors of the people behind them. UX researchers tackle some of the most complex challenges to gain insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale. At Facebook, we employ a variety of qualitative and quantitative research methods to accomplish our goals, including surveys, usability tests, diary studies and 1:1 interviews. We value a wide-range of perspectives and stem from many different backgrounds—geographically, educationally and philosophically. We come from industry and academia, with roots in anthropology, design research, economics, HCI, human factors, market research, political science, sociology, social computing, and social psychology, among others. Facebook has a wide-ranging set of products – it's ripe for research. But figuring out the right research, the appropriate involvement, and the ideal touch points is a delicate balance, especially in a process-averse environment.

UX Research Manager, Facebook Feed Responsibilities:
 

• Manage a user experience research team
• Collaborating with product, engineering, design, data science and product marketing
• Make staffing decisions based on business priorities, both short term and long term, as well as team strengths and motivation
• Identify gaps and solutions for future growth and scale within the team or organization, including system, product, function, partnership and/or organization opportunities
• Responsible for the quality of the team, including coaching, growing individual contributors and coaching under-performing team members
• Become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value
• Have a point of view about strategic decisions, using insights from the team. Understand how to influence stakeholders and leaders to implement the best ideas
   

Minimum Qualifications:
 

• Bachelor’s degree or significant experience conducting user research with meaningful business impact
• 8+ years of experience conducting primary research (either qualitative or quantitative) across the full product lifecycle, end-to-end (designing, fielding, analyzing and reporting out data)
• 2+ years of experience directly managing, coaching and developing full-time researchers
• Experience building teams over time through hiring, growing, and retaining researchers
• Experience directly managing across different research methodologies, and guiding a research team to develop generative, iterative, and evaluative research plans
• Experience building and setting research strategy that connects with business strategy
• Experience working with a variety of cross functional peers and stakeholders (product managers, data scientists, designers, engineers, policy, communications, marketing)
• Understand complex technical product areas (e.g. recommendation ranking)
   

Preferred Qualifications:
 

• Graduate degree (Master's or PhD) with industry experience
• Experience with consumer products, consumer insights, or product development
• Direct experience with ranking, recommendations