Veeva Crm Technical Lead

Description:

Radiansys is seeking an experienced Veeva CRM Technical Lead/Consultant with a strong background in Salesforce and the Life Sciences domain to drive the implementation and support of Veeva CRM initiatives. The ideal candidate should have hands-on expertise in Veeva CRM configuration, integration, and support, along with experience in the pharmaceutical commercial business processes. The role involves collaborating with global stakeholders and external vendors to ensure the alignment of business goals with technical solutions.

Key Responsibilities:

• Lead end-to-end configuration, implementation, and support of Veeva CRM applications tailored to Life Sciences clients.

• Gather, analyze, and translate business requirements into scalable technical solutions across Veeva CRM and Veeva Align platforms.

• Provide post-implementation support, troubleshoot issues, and optimize the system for enhanced performance and user experience.

• Collaborate with cross-functional teams, including Medical Affairs, Commercial, Sales, and IT, to align with business objectives.

• Manage Veeva Align functionalities such as roster management, territory alignment, and downstream data integration.

• Participate in CRM transformation initiatives, including planning, execution, testing, and delivery of high-impact projects.

• Oversee integration efforts between Veeva CRM and third-party systems (Salesforce Service Cloud, Veeva Vault, MDM platforms).

• Ensure compliance with regulatory standards (GxP, 21 CFR Part 11).

• Create and maintain technical documentation, conduct user training, and support system adoption across commercial teams.

• Act as the primary technical point of contact for onsite activities and collaborate with offshore delivery teams for seamless project execution.

Skills & Experience:

• 10-12 years of overall experience, with at least 5+ years in Veeva CRM.

• 2+ years of experience with Veeva Align and 3+ years in the Life Sciences Commercial domain.

• Hands-on Veeva CRM configuration and implementation experience in the Life Sciences/Pharmaceutical domain.

• Expertise in Veeva Align functionalities (roster management, territory alignment, integration).

• Strong understanding of Life Sciences Commercial Operations.

• Experience with the Salesforce platform, particularly in relation to Veeva.

• Proven ability to lead technical discussions, project planning, and client interactions onsite.

• Knowledge of compliance frameworks (GxP, 21 CFR Part 11).

• Bachelor’s or Master’s degree in Bio/Pharma/Computer Science/IT/Engineering or related field.

• Veeva CRM/Align certifications are highly preferred.

Secondary Skills (Good to have):

• Veeva CRM and Veeva Align certifications.

• Exposure to Veeva Network, Veeva Medical CRM, or Events Management.

• Familiarity with Salesforce Service Cloud customization and API integration.

• Understanding of Veeva Vault data models.

• Experience working in Agile delivery models and with hybrid onsite-offshore teams.

• Strong client-facing leadership and communication skills.

• Proactive attitude toward solutioning and continuous improvement.

• Excellent problem-solving and analytical skills.