Description:
We are accepting applications for part-time Visitor Experience Associates to act as the MCA’s ambassadors to the general public and enhance visitor experience by selling admissions, memberships, and tickets, providing information about the MCA in response to a variety of inquiries, assisting with wayfinding, and operating coat check. To be successful in this role, you must be able to:
- Proactively and warmly welcome visitors, offer guidance, invite participation, and provide information and services.
- Actively sell admissions, memberships, and tickets by phone and in-person to all MCA events in a pleasant, yet expedited fashion.
- Answer calls from MCA main line.
- Keep desks and other brochure racks stocked with museum guides and brochures.
- Stay informed of current and upcoming exhibitions, performances, public programs, educational programs, and marketing campaigns.
- Stay informed of museum policies on membership, security, and emergency procedures.
Qualifications, Knowledge, Skills and Abilities
- Exceptional customer service and communication skills
- Ability to remain calm under pressure, use good judgment, and respond effectively to visitor questions and concerns.
- Ability to work well within a team as well as independently.
- Ability to communicate effectively and professionally with a diverse group of people.
- Strong attention to detail and the ability to stay organized and maintain accuracy in data entry and financial transactions.
- Ability to adapt to frequent changes of routine and pace without loss of efficiency or composure.