Web Content Writer

Description:

Synergis is seeking a Content/AEM Author for a 6-month hybrid contract position in Atlanta, GA, with the potential for extension or conversion to full-time employment. This is a high-impact content strategy role embedded within a UX team responsible for writing, editing, and implementing digital content aligned with business goals, voice and tone guidelines, and user-centered principles.

This role requires a strategic thinker who can collaborate across departments, assess and meet content needs, and create exceptional web experiences. The candidate will support content development for a wide range of products and platforms, primarily within Adobe Experience Manager (AEM) or similar CMS environments. You'll work across mobile, desktop, and in-person platforms to ensure consistent, high-quality user experiences.

Key Responsibilities:

• Author, edit, and manage digital content based on defined content strategy, ensuring alignment with voice/tone standards and business goals.

• Conduct content reviews with peers and senior strategists to ensure consistent quality.

• Participate in user interviews and usability testing to observe and inform content decisions.

• Analyze customer journeys and touchpoints to maintain clear, user-friendly messaging.

• Gather requirements, identify content needs, and provide support for content documentation and strategy.

• Update CMS systems, content logs, and documentation to maintain accurate records.

• Offer strategic recommendations for UX teams, product managers, and stakeholders.

• Validate content across platforms, ensuring technical accuracy and proper implementation.

• Contribute to content planning for new product launches and digital campaigns.

Required Skills and Abilities:

• Basic understanding of content strategy and information architecture.

• Excellent command of grammar, spelling, and punctuation.

• Familiarity with content creation best practices, including voice/tone, auditing, modeling, and governance.

• Knowledge of UX principles and user-centered design processes.

• Ability to analyze data and translate insights into content improvements.

• Experience across desktop, mobile, and physical service environments.

• Strong written and verbal communication skills.

• Deadline-driven with proven ability to manage and prioritize multiple tasks efficiently.

• Portfolio of relevant professional work demonstrating strong writing and UX content capabilities.

Preferred Qualifications:

• Proficiency with AEM (Adobe Experience Manager) or CQ5

• Experience creating website content plans and overseeing site migrations

• Familiarity with content in highly regulated industries

• Bachelor’s degree in a related field such as Communications, English, Journalism, UX Design, or equivalent experience (5+ years)

• Excellent attention to detail and self-starting attitude with adaptability to changing project needs

Contract Details & Benefits:

• Contract Duration: 6 months (potential to extend or convert to full-time)

• Employment Type: W-2 with full benefits, including:

  • Medical, dental, and vision insurance

  • Life and disability coverage

  • 401(k) with options

  • Commuter benefits

Equal Opportunity & Fair Chance Policy:

Synergis is proud to be an Equal Opportunity Employer, committed to fostering diversity in the workplace. We welcome applicants from all backgrounds and comply with all applicable laws protecting individuals with criminal records, including the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative, and the California Fair Chance Act.