Weekend Concierge

Description:

Since 1931, The B. F. Saul Company has specialized in the acquisition, renovation, construction, and management of residential properties across the Washington Metropolitan area. Its residential portfolio currently includes luxury communities such as The Waycroft, Park Van Ness, The Kennedy-Warren, Lyon Place, and The Milton at Twinbrook Quarter, with Hampden House set to open in 2025. The company takes pride in delivering a superior level of customer service to ensure complete resident satisfaction.

The company is now seeking a Part-Time Weekend Concierge for its new Hampden House property in Bethesda, MD. This position plays a critical role in shaping the first impression of residents, visitors, and vendors, ensuring a warm, safe, and professional environment. The Concierge will report to the General Manager and work Saturday–Sunday from 9:00 am to 6:00 pm.

The ideal candidate will be someone who is personable, highly organized, and committed to delivering exceptional customer service. This role is well-suited for individuals who enjoy working with people, solving problems, and contributing to a luxury residential community environment.

Key Responsibilities:

• Welcome residents, guests, and vendors with a warm, professional demeanor.

• Ensure only authorized individuals enter the property.

• Manage multiple phone lines, directing calls appropriately.

• Respond to resident inquiries, requests, and concerns with efficiency and courtesy.

• Maintain a professional image while upholding the company’s customer service standards.

• Provide assistance with resident mail, packages, and deliveries.

• Support front desk operations, ensuring a smooth and welcoming environment.

Requirements & Qualifications:

• High school diploma or GED required.

• Previous concierge or customer service experience preferred.

• Strong organizational skills with attention to detail and follow-through.

• Ability to work under pressure while managing multiple tasks.

• Excellent written, verbal, and computer skills.

• Knowledge of Yardi property management software is a plus.

Physical Requirements:

• Ability to lift 25 lbs. or more.

• Must be able to stand for long periods, walk long distances, and occasionally sit, climb stairs, stoop, or bend.

• Strong communication and hearing ability to interact effectively with residents and guests.

Core Competencies:

• Excellence: Commitment to high performance, innovation, and continuous improvement.

• Ethics: Integrity, fairness, and strong work ethic.

• Results: Ability to consistently go above and beyond to achieve outstanding outcomes.

• Customer Service: Timely, enthusiastic, and professional responsiveness to residents.

• Attention to Detail: Commitment to thorough and accurate work.

• Initiative: Ability to anticipate needs and take proactive action.

Benefits:
Part-time Concierges are offered competitive hourly pay ($17–$21/hr depending on experience) along with:

• Sales incentive program

• Tuition reimbursement

• Commuter benefits

• Paid time off (PTO)

• Inclusive and diverse workplace culture

• Opportunities for growth within the company