Youth Programs Manager

 

Description:

The Youth Programs Manager is responsible for developing and facilitating programs for youth including scout
merit badges, camps, group overnights, and the ACES youth volunteer program. This position will supervise a
part time team of instructors and unpaid volunteers (adult, youth, and intern) to deliver engaging, fresh,
integrated, and relevant aviation content to youth. This position will interview and select youth volunteer
Aviation Career Explorers (ACES) for a wide range of aviation career experiences and development of
leadership, public presentation, guest service, interpersonal, and communications skills. With goals of
delivering excellent service, driving repeat business, and building a strong network of youth community
partners, this position is part of the department management team and will provide support for all programs
and events across the museum.
 

Position Responsibilities and Duties:

• Proactively develop, manage, coordinate, instruct and plan youth programs for scouts, youth

organizations, camps (summer, spring, winter, day), overnights, and ACES youth volunteer program

• Supervise, schedule, train, and evaluate program instructors; including museum volunteers

• Develop and revise content for relevance, new trends, and aesthetics

• Keep department current with requirements as dictated by scouting organizations

• Prepare for program delivery in advance, including calendar entries, online sales/registration,

related reporting, classroom set up, program logistics in coordination with other departments,

supplies inventory and purchasing, and functioning hardware and software systems

• Maintain a clean, orderly and safe operating space in conjunction with overall museum and

exhibits care

• Manage and continually assess the youth volunteer ACES program to meet department and

organizational goals, including regular reporting

• Lead recruitment, interviews, onboarding, scheduling, and evaluation of youth volunteer ACES

• Develop and implement training and incentive rubrics to encourage growth and progress of youth

volunteer ACES throughout the program

• Support and contribute to all areas of the education team including department strategy,

program development and instruction, and mission.

• Support marketing and fundraising efforts by articulating education program activities, statistics,

successes and needs.

• Assist in developing and maintaining resources and contacts within the aviation community to

provide unique opportunities for youth interested in higher education and careers in aviation

Essential experience and background skills

• Bachelor’s degree in education, museum studies, history, aviation, or STEM field strongly

preferred; applicable career experience may be considered in lieu of degree

• At least 4 years of experience teaching, training, or in support of program management with an

educational or cultural institution or program, formal or informal, (such as school, museum, zoo,

youth center, parks and recreation, etc.); with at least one year in a leadership/supervisory

capacity

• Bilingual in English and Spanish a plus

• Proven ability to network and form professional relationships with community partners

• Knowledge of aviation is preferred

• Effective organization and time management skills, outstanding interpersonal skills, and ability

to work across functional areas

• Excellent guest service skills; including conflict resolution and ability to serve a diverse audience

• A commitment to service and mission

• Excellent written and verbal communication skills

• Ability to work independently, with a team, or under supervision, especially in an atmosphere with

frequent disruptions

• Working knowledge of computers, laptops, software and database programs, and related

equipment

The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions for this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.