Account Executive

Description:

Responsibilities:

Client Management

• Establish trusted relationships with aligned clients from selected accounts.
• Manage assignments independently on a day-to-day basis.
• Maintain regular client contact and become an integral part of client team ensuring that the client is updated and briefed on all relevant account activity.
• Lead client status meetings and deliver monthly financial invoicing reports.
• Manage client expectations and timelines.
• Has working knowledge of pre-launch promotional materials creation.
• Uphold agency-quality standards in servicing clients.
• Understand the essential dynamics, strategies, and drivers of clients' business.
• Write thorough and actionable creative briefs as well as Client Contact Reports.
• Proactively escalate issues to the Senior Account Supervisor or client and provide practical solutions.
• Review all major milestones for client deliverables prior to client review and share in accountability.

Project Management

• Understand key agency resources and bring them together to produce exceptional results.
• Ensure client satisfaction is achieved on all project deliverables.
• Set priorities while handling multiple projects.
• Manage client expectations and timelines on assigned projects.
• Is always thinking ahead.
• Confident enough to ask for help or advice.
• Partner with internal teams to ensure successful execution of projects and budget management.
• Ensure budgets and project estimates are accurate and appropriately represent required project hours.
• Monitor team hours on jobs and proactively escalate as appropriate if projects are heading off course or there is a change in scope.
• Lead internal meetings (e.g., status meetings, job start-ups).
• Ensure the highest standards of quality control of client materials by evaluating creative work for consistency and accuracy and monitoring brand compliance.
• Keep senior management briefed on account activities.
• Accountable for all SOW and estimate development on assigned projects.

Leadership

• Inspire and motivate teams to over-deliver against expectations, resulting in high agency team engagement and overall client satisfaction.
• Lead internal teams to ensure project timelines are met, quality of work is high, and communication is fluid with all parties and that members understand their roles.
• Project a professional, positive attitude toward peers, supervisors, team members, and clients.
• Establish credibility and maintain leadership image both internally and externally; convey confidence without overpromising.
• Act with a passion for creative excellence, consistently demonstrating strategically and creatively minded thinking.
• Be informative, be the central point of information and know where to get the information if you do not have it.
• Know when and how to escalate issues.