Account Executive

Description:

Job Responsibilities:

• New Sales activities: Utilize contact list to call leads to generate sales opportunities. Exceed monthly sales, renewal, and churn target goals. Welcome customers to T-Mobile and review service agreement, answer questions regarding service, and probe for additional business. Sustain monthly call goals as expectations dictate.
• Account Management and Maintenance Activities: Establish and cultivate customer relationships to drive sales and increase customer base. Complete Customer account maintenance resulting from account reviews. Provide account analysis to determine up-sell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results.
• Extensive data entry, system navigation, and utilization required, including independent analysis and decision making related to information. Accuracy and efficiency in data entry required.
• Successfully completes continuous training to maintain knowledge of products, services, and sales approaches. Uses automated knowledge system, as well as any training tools provided to deliver exceptional service to meet T-Mobile’s productivity and quality standards.
• Attains productivity and sales goals based on targeted metrics. Meets/exceeds all departmental goals and business objectives.
• Demonstrates positive and cooperative behavior with customers and coworkers. Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct.
• Disburses adjustments and credits as appropriate within established limits and criteria.
• Also responsible for other Duties/Projects as assigned by business management as needed.
• Education:
• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• Work Experience:
• 2-4 years Selling to Government (State and Local) accounts. (Required)
• Less than 2 years Extensive customer service experience. (Preferred)
• Less than 2 years Business markets sales experience. (Preferred)
• Less than 2 years Wireless industry sales experience. (Preferred)
• Less than 2 years Telesales or technical sales experience. (Preferred)