Accounts Specialist

Description:

YOUR ROLE AND RESPONSIBILITIES

• Establish and maintain relationships with Account representatives

• Receive and accurately enter order requests

• Maintain accurate ship dates and back order lead times

• Communicate order issues such as pricing discrepancies and delivery interruptions

• Identify areas of growth opportunity to be discussed and reviewed with Corporate Accounts Manager

• Assist customer with claims, pricing requests, lead times, or otherwise general customer service related requests

• Provide sales data and other related reports upon request

• Duties deemed necessary by Corporate Accounts Manager or other members of the USA Sales Management Team

HOW TO SUCCEED

• Minimum of one year work experience performing substantially similar essential functions

• Minimum of one year customer service experience

• Intermediate proficiency in Microsoft Word, Excel, and PowerPoint including typing a minimum of 50 words per minute

• Intermediate proficiency using Google Mail, Sheets, Docs, and Calendar

• Proficiency navigating and assisting others with navigating web based software systems

• Effective verbal, written and interpersonal communication skills with a proven ability to communicate effectively across all levels of the organization

• Demonstrates effective organizational, time management and follow up skills and able to effectively manage and prioritize multiple tasks

• Team oriented, with a positive attitude and able to collaborate effectively with others to achieve goals in a fast-paced, deadline driven environment