Description:
We are looking for an experienced Application Support Analyst to join a global financial organization, supporting critical front-office and back-office applications. The ideal candidate is proactive, detail-oriented, and thrives in high-pressure environments.
Responsibilities
- Provide 2nd level support for production systems, ensuring stability, performance, and issue resolution.
- Troubleshoot application and infrastructure issues; follow escalation and incident management protocols.
- Document technical processes and share knowledge within the global support team.
- Liaise with internal stakeholders to improve reliability and performance of systems.
- Participate in handovers, daily status meetings, and ensure seamless global support coverage.
- Occasional out-of-hours and weekend support may be required.
Skills & Experience
- Minimum 5 years in application support in a financial environment, ideally within a global, follow-the-sun support model.
- Strong expertise in GMI core modules (e.g., COPYFDC, BOFSET1C, BMERGE).
- Proficient in RPGLE, CLLE, SQLRPGLE, and IFS.
- Solid experience with SQL, Linux, and scripting (Shell, Python).
- Hands-on with cloud environments (Azure preferred), containers (Docker, Kubernetes), and monitoring tools (ELK stack).
- Good understanding of trading and clearing systems.
- Familiarity with APIs, microservices, and managed services (e.g., AKS, KeyVault, Postgres).