Application Support Specialist

Description:

Application Support Specialist

Support Services Jobs With David Evans And Associates

Support Services is the engine that keeps DEA moving. From executive leadership to admin, HR, IS, finance, and marketing, we’re the team that keeps things organized, efficient, and people-focused. We solve problems, connect teams, and make sure DEA runs like a well-oiled machine, because great work starts with great support.

The Support Services Business Unit is seeking an Application Support Specialist to join our Corporate Information Services (IS) team in Portland, OR.

The primary focus of this role is support for Autodesk applications, with secondary responsibilities for Bentley Systems, Bluebeam, and the Pinnacle Series web training portal. The ideal candidate is passionate about helping teams work more efficiently, strengthening standards, and improving digital delivery practices.

This role is well suited for someone who enjoys combining technical expertise, collaboration, and problem solving, with an enthusiasm to continuously enhance CAD/BIM and design workflows in a multi-disciplinary environment. Some travel is anticipated.

What You’ll Do

Key Responsibilities:

Digital Engineering Application Support
 

• Provide primary support for Autodesk applications (e.g., AutoCAD, Civil 3D, Revit, InfraWorks).
• Provide secondary support for Bentley applications (e.g., MicroStation, OpenRoads Designer), Bluebeam Revu, and Eagle Points Pinnacle Series Web Training Portal.
• Troubleshoot project configurations, applications, application configurations, add-on tools, licensing, and workflow issues.
• Assist with application research and development, deployments, and upgrades.
   

CAD/BIM Standards & Workflow Development
 

• Partner with ISCAD and engineering SMEs to develop, document, maintain, and train end users in CAD/BIM standards, templates, Workflows, and best practices.
• Align standards with client requirements, internal digital delivery goals, and industry practices.
• Support and train firmwide adoption of standardized workflows across disciplines and offices.
   

Training & Knowledge Sharing
 

• Administered through web and live presentations, onsite office visits, and Pinnacle Series Wed Training Portal.
• Collaborate to develop and maintain learning content for Autodesk platforms.
• Deliver or support training, onboarding, and presentation sessions.
• Maintain standards manuals, documentation, and internal knowledge resources.
   

Project & Client Support
 

• Collaborate with project teams to address digital delivery needs and resolve CAD/BIM challenges.
• Assist with client CAD standards, compliance, and project setup.
• Provide guidance that promotes consistent and efficient execution of digital design projects.
   

What You Bring

Required Qualifications:
 

• Strong working knowledge of Autodesk products.
• Familiarity with Bentley and Bluebeam solutions.
• Solid understanding of CAD/BIM principles and engineering workflows.
• Experience supporting or developing standards, templates, training, and documentation.
• Excellent communication and collaboration skills.
• Ability to work effectively with engineers, SMEs, IT staff, and project teams.
   

Preferred Qualifications
 

• Associate’s degree in computer technology, engineering technology, or related fields (or equivalent experience).
• 6+ years of experience in CAD/BIM or digital engineering applications and/or support.
• An aptitude for development and growth.