Description:
In this role, you will be responsible for Demand Field Service in Process Automation Energy Industries Service. Demand Field Service Technician Trainee’s perform service in accordance with ABB standard processes, quality standards and safety guidelines. You will be in close cooperation with customers and other ABB teams, acting as the technical point while delivering quality service. As a Demand Field Service Technician Trainee’s in Greater Houston, TX or Lake Charles to Baton Rouge, LA you will be required to work independently and as part of a team based on customer/contract requirements.
You will be mainly accountable to:
- Provide site service to ensure safe and efficient plant operation utilizing the ABB Symphony+ or 800xA Distributed Control System.
- All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction).
- Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance.
- Maintain customer database by logging each call and the support provided.
- Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract.
- Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations.
- Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a “follow-up” system with customers to ensure the technical advice provided was effective.
- Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line.
Our team dynamics:
You will join a dynamic, talented, and high performing team, where you will be able to thrive.
Qualifications for the role:
- Associates Degree Desired or high-school degree and comparable military technical training. Minimum 1 years of relevant experience or a special combination of education and experience and/or demonstrated accomplishments will be considered.
- Must be willing to maintain overnight travel of 80%.
- Your Traineeship:
- You will develop and be mentored to provide outstanding field service support of ABB Symphony+ or 800xA Distributed Control System.
- ABB relocation assistance will be provided to other location in the South if needed.
- A demonstrated commitment to excellence, effective communication, problem solving, teamwork, customer focus, and a professional attitude.
- Applicants must speak fluent English and have a legal driver’s license.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.