Associate Solutions Engineering Consultant

Description:

Job Responsibilities:

• Pre-Sales Activities:*Participate in customer meetings*Uncover opportunities and recommend solutions*Understanding nuances and drivers*Design and architect services and solutions*Close technical hurdles*Prepare and present technical customer presentations*Present product roadmaps*Provide RFP technical input*Strategize with Sales team to improve Regional/National sales*Participate in account reviews with customers*Own customer technical relationships*Supports non-integrated solutions*Demonstrates customer portals to customers*Specialization in specific Value Added Solutions.
• Technical Focus:*Maintaining technical knowledge by attend training in assigned areas*Maintaining adequate level of industry expertise*Pursue industry certification appropriate to role*Generalist level knowledge in Cloud Solutions*Complete understanding of TFB Cloud-based Value-Added Solutions
• Post-Sales Activities:*Ensure a positive customer experience*Assist w/ high-level support and troubleshooting*Open tickets and engage appropriate support resources*Assist with post-sale support escalations as engaged by SETC.

Education:

• High School Diploma/GED (Required)
• Bachelor's Degree STEM area of study strongly preferred. (Preferred)

Work Experience:

• 2-4 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment. ()