Center Marketing Consultant

Description:

Customer Service and Sales support for the Welcome Center of Corp. Marketing Road Program. Promotes Westgate Resorts through arranging tours for qualified potential timeshare purchasers, books room nights, sells attraction tickets, and provides concierge services in contracted locations. Assists with new hire training with, Corp. Road Program training, Guidelines and Policies.

To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily. Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Essential Responsibilities and Duties

Duties include but we are not limited to the below tasks. Other duties may be assigned or removed based on business needs.

• Presents and arranges Westgate timeshare tour promotion to qualified guests at various contracted locations on a daily basis
• Arrange and book room nights for guests that walk into the welcome centers
• Provides concierge service for contracted locations
• Maintain updated information on local area attractions and special events, and maintaining a courteous, professional image to guests as a team member of resort
• Arrange and book tours of the resort for possible timeshare sales
• Responsible for personal sale quotas; Tours, Tickets and Rooms
• Able to work a flexible schedule (day/hours) including weekends and holiday
• Able to handle cash and tickets accurately and securely
• Provide friendly and professional customer service
• Responsible of Inventory and Supplies of the Center when needed
• Ensure location is well-kept, clean and maintain
• Assist with cash handling forms, policies and procedures, confirming cash amounts and reporting issues timely
• Assist with team members engagement activities and information on a daily basis
• Cover for other employees shifts if needed by Center Manager

Supervisory Responsibilites
Supervisory Responsibilities when directed by Center Management due to business needs or training to become part of the Management team.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to handle cash and tickets accurately and securely, be able to communicate well with others, enjoy working with tourists, be able to take direction well, possess strong auditing skills, and possess good management skills.
• Work in Indoor and outdoor if required.
• Ability to work in a moderate noise level attributed to business office with computers and printers, light traffic
• Minimum of 1 year of sales and/or customer service experience required
• Sales oriented individual
• Product knowledge
• Strategic prospective skills
• Ability to adapt in changing environment
• Analytical skills