Description:
The Consumer Servicing Specialist is responsible for the management of titles to include lien recordation and release for all auto loans to include both the direct and indirect loan portfolios. In additional, this role is responsible for the management of all insurance policies on the same auto loan portfolio.
Responsibilities
- Maintain all incoming title exceptions received from the third party vendor DealerTrack for all newly funded auto loans
- Maintain all incoming insurance exceptions received from the third party vendor Allied for all newly funded auto loans
- Process auto loan payoffs
- Handle member requests pertaining to auto titles and insurance
- Research and resolve account discrepancies
- Maintain all incoming internal and external member requests
- Research and resolve problems or discrepancies.
- Provide quality member/customer service promptly through various communication methods
- Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)
- Perform other duties as assigned
Qualifications
- High school diploma or equivalent
- Minimum 1 year of consumer loan experience to include auto loans at a financial institution
- Experience working in a financial institution, dealership or call center may be substituted for consumer loan experience
- Knowledge of credit union operations, policies and procedures, and credit union account structure is preferred
- Understanding of the Department of Motor Vehicles (DMV) titling process is preferred
- Must have the ability to use discretion in your work
- Ability to work independently with minimal direct management supervision
- Demonstrated strong attention to detail and initiative and resourcefulness as a self-starter
- Advanced knowledge of MS Office is required
- Effective oral and written communication skills
- Ability to collaborate and be an effective member of a team
- Ability to maintain confidentiality
- Excellent customer service skills
- Ability to interact effectively with all levels of the organization and/or with members