Customer Experience Operations Analyst

Description:

We are seeking a Customer Experience Operations Analyst to join our growing Revenue Operations team. This role is crucial for developing the operational foundation of our Customer Experience organization, acting as the connective tissue between technical Solutions Architects, the Sales organization, and the operational teams essential for smooth business function. This role is vital for ensuring our technical, pre-sale through delivery, operational processes scale with our rapid growth.

About The Role This role will act as an operational backbone for our Customer Experience function, bringing structure and clarity to a complex, fast-moving environment. You will manage the systems, processes, and workflows that support customer delivery, onboarding, and overall operational excellence. This role requires close collaboration across Revenue Operations, Accounting, Engineering, and Customer Experience to deliver best-in-class customer experiences. You will be energized by solving complex problems at the intersection of technology and operations.

Who You Are

• Experience: 5-7 years of experience in customer experience/solutions operations, business operations, or a similar role—ideally in cloud infrastructure, SaaS, or AI/ML environments.
• System Management: Proven experience managing workflows and data across systems such as Salesforce, JIRA, or similar platforms.
• Technical Bridge: Strong ability to bridge technical and operational conversations, working effectively with engineers and business stakeholders.
• Analytical Mindset: Analytical and systems-minded thinker, capable of turning data into actionable insight.
• Communication: Excellent written and verbal communication skills.

Preferred

• Previous experience with cloud infrastructure concepts (e.g., Kubernetes, container orchestration, and AI/ML infrastructure).
• Familiarity with DevOps or AI/ML tooling (e.g., SUNK, Terraform, Helm, or related platforms).
• Willingness to work in a hybrid environment (3 days per week in-office)