Description:
We’re looking for a Customer Implementation Trainer to join our Customer Implementation team. Reporting to the Team Lead, Implementation Training, you’ll be the subject matter expert on MealSuite’s software, delivering top-notch training for our customers and partners to ensure usability and account setups through exceptional customer service.
What You’ll Do
- Be the training & configuration expert – create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed. 
- Collaborate cross-functionally – work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete. 
- Communicate with stakeholders – clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships. 
- Assist with troubleshooting – work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.
- Champion our product – educate customers on MealSuite’s toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process. 
What You Bring
- In-depth knowledge of MealSuite products 
- Experience delivering training, ideally with a highly complex product or subject matter 
- 1+ years of hands-on experience in customer implementations and training within a SaaS environment
- Exceptional professional relationship building and maintenance through active and empathetic listening, as well as engaging written and verbal communication. 
- A genuine excitement about engaging with people and demonstrating how to use highly complex software in a simple and thorough manner
- Ability to thrive in a collaborative, fast-moving environment 
- Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required)