Description:
As a team member, you will engage in impactful work through global collaboration and the use of emerging technologies, join an inclusive culture where every team member is valued and working toward a greater purpose, and be empowered to reach your full potential through various development programs designed to accelerate your growth.
Plexus offers a comprehensive benefits package designed to support team members' wellbeing, including medical, dental, and vision insurance, paid time off, retirement savings, and opportunities for professional development. We also prioritize work-life balance and offer a variety of perks to enhance the team member experience. For more information, visit our US benefits website at usbenefits.plexus.com. Our commitment to pay range transparency fosters an equitable workplace, where everyone can feel valued. The annual compensation range for this position is stated below. The salary offered within this range will be based upon the geographic location, work experience, education, licensure requirements and/or skill level. Salary Range:
$129,500.00 - $232,700.00
Purpose Statement: Creates, manages, and executes the account strategy for a set of assigned customer(s). In this role, the Customer Manager/Global Account Manager will represent the voice of the customer to the customer team and the voice of Plexus to the external customer.
Key Job Accountabilities
- Create a working account plan which includes strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing, engineering and sustaining services). Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction and "stickiness."
- Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus’ needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus. Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
- Increase Plexus’ revenue and profitability. Establish clearly defined financial objectives for customers. Partner with manufacturing and engineering to proactively manage the customer P&L to ensure we meet/exceed the objectives.
- Build and develop multi-level relationships, including executive level, with customers and internally. Be fully conversant and intimate with the customer business model, competition, market and needs. Partner with other key Plexus functions (e.g. manufacturing and engineering) in furthering the customer relationship.
- Learn and develop mastery of Plexus' sales enablement methodology.
Education/Experience Qualifications
- Bachelor’s Degree with 3 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
Other Qualifications
- Advanced written and verbal communication skills are required.
- Basic computer skills are required.
- Able to make sound, logical and reasonable decisions with minimal guidance.
- Able to apply solution selling knowledge and capabilities.
- Applies financial acumen to influence customers and constituents.
- Basic understanding of electronics manufacturing is required.
- General office equipment and materials.