Customer Operations

Description:

Overview:Enterprise Benefits Solutions is an exciting division that aligns with our corporate 'win with purpose' goals.

This includes streamlining workflows and providing excellent customer service that meets or exceeds our customers' expectations.We're looking for an individual who is positive and enthusiastic - who enjoys a fast pace with high volume processing. This individual will develop an in-depth understanding the Employer Market including the products they offer. An ideal candidate is a quick learner who adapts to new systems or procedures and is able to apply this information effectively during problem resolution as well as know when to seek assistance. Service oriented phone skills are required.Responsibilities include but not limited to: Enter required data with a high degree of accuracy. This will include a variety of form types or electronic files such as but not limited to applications, evidence of insurability, status changes, salary changes, coverage corrections/changes, ownership changes, and withdrawal requests. On occasion, cross train and provide back up support to other teams during peak volumes.

Use sound judgement and critical thinking skills to research and resolve problems that inhibit processing including program set up errors on customized plans.

Follow up to obtain missing information needed for processing which may include producing customer focused correspondence and emails sometimes utilizing templates, or place phone calls to our customers or clients.

Support and respond to team Inbox.

Fulfill and/or process customer and client requests and spreadsheets as assigned.

May include prioritizing work according to bill dates. Support Salesforce and complete service requests as assigned by the Enterprise Call Center (ECC) in a timely manner. This includes supporting the ECC IM Chat rotation.