Customer Service Representative

Description:

An established and growing disposables company based in Boro Park is seeking a highly motivated and dynamic Customer Service Representative to join their team. This role is ideal for someone who thrives in a fast-paced environment, is capable of multitasking efficiently, and has prior experience in customer service or administrative functions.

As a key member of the operations team, you will be responsible for handling a variety of customer interactions and backend tasks. You will be expected to manage inbound phone calls, assist clients in placing and tracking orders, respond to customer inquiries via email, and manage invoicing and order entry using QuickBooks. While experience with QuickBooks is preferred, the company is willing to train the right candidate who demonstrates strong administrative capability and a willingness to learn.

Key Responsibilities:

• Handle incoming customer phone calls and provide friendly, efficient support.

• Assist clients in filling orders and tracking order statuses.

• Monitor company email for inquiries and respond promptly and professionally.

• Enter customer orders and perform invoicing using QuickBooks.

• Coordinate with other departments to ensure smooth order fulfillment and client satisfaction.

Required Qualifications:

• Proven customer service and/or administrative experience.

• Ability to multitask and work effectively under time constraints.

• Strong communication and organizational skills.

• Proficient in email management and basic office tools.

• QuickBooks experience is a plus, but training is available for the right candidate.

Work Schedule:

• Monday to Thursday: 9:00 AM – 5:00 PM

• Friday (Summer): 9:00 AM – 1:00 PM

• Friday (Winter): 9:00 AM – 12:00 PM