Customer Support Associate

Description:

SpaceX is hiring a Bilingual Customer Support Associate for its Starlink division, a revolutionary satellite constellation providing low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink, ensuring customers have an exceptional experience.

Key responsibilities include:

• Triage, troubleshoot, and resolve customer issues across multiple channels (digital, voice, etc.).

• Provide technical support using hardware, software, and network expertise.

• Identify product, process, and training gaps and propose improvements.

• Collaborate with internal teams to create effective troubleshooting workflows.

• Develop and maintain internal knowledge base and help center materials.

This role is ideal for individuals passionate about problem-solving, customer success, and working in a fast-paced, high-growth environment.

Requirements:

• Education: High school diploma or equivalent.

• Experience: 1+ years in a customer support role.

• Language Skills: Fluent in English and one of the following languages: Arabic, Azerbaijani, Croatian, Czech, Dutch, French, Georgian, German, Greek, Hebrew, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish, Swahili, Tagalog, Turkish, or Ukrainian.

• Technical Aptitude: Familiarity with networking, hardware troubleshooting, or software is a plus.

• Availability: Must work scheduled shifts including weekends, nights, and holidays; relocation may be required.

Compensation & Benefits:

• Hourly pay: $24 – $27 (depending on level and experience).

• Comprehensive benefits: Medical, vision, dental, 401(k), paid parental leave, paid vacation (3 weeks), 10+ paid holidays, stock purchase plan, and potential bonuses or stock options.