Description:
As a Data Center Technician, you will help ensure the overall availability and reliability of data center operations. This is a hands-on role focused on hardware and network diagnostics, physical repair, and support of mission-critical infrastructure. You will work onsite at one of our data center locations and may participate in an on-call rotation to support after-hours operational needs.
In This Role, You Will
- Maintain data center operations to ensure service availability and reliability
- Conduct hardware and network diagnostics and repairs
- Perform root cause analysis of hardware and software failures
- Train internal teams
- Develop documentation
- Provide technical support to data center teams
- Develop scripts to update server and networking hardware
- Maintain inventory
- Assemble and install equipment
- Perform maintenance of test and tool equipment
- Travel up to 10% of the time to other data center locations as required by business needs
- Respond to on-site equipment failures or emergencies within 60 minutes while scheduled on-call
Who You Are
- Experience with computer hardware troubleshooting and assembly
- Experience working with Linux operating systems
- Ability to regularly transport and position equipment weighing up to 50 lbs.
- Ability to remain in a stationary position for extended periods while performing diagnostic and repair tasks
- Ability to maneuver in cramped or elevated spaces, including under-floor areas or on ladders, to access server racks
- Ability to perform tasks requiring fine motor skills, including handling small hardware components and cables
- Availability to work a flexible schedule within a 24/7 environment, including participation in a rotating on-call shift
- Experience in data center environments
- Experience with computer networking
- Experience with Python, Bash, or other scripting languages
- Experience with Cisco IOS and/or Juniper JunOS
- Associate’s degree or equivalent experience in an IT-related field
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk.
- You enjoy hands-on technical work and troubleshooting hardware issues in a live production environment
- You’re curious about data center infrastructure, networking, and operational reliability
- You take pride in supporting critical systems with accuracy, urgency, and attention to detail