Description:
PRIMARY RESPONSIBILITIES
- Support public and private cloud environments, and a distributed IT service desk supporting a global employee base.
- Manage asset inventory and return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock assigned parts inventory to insure proper spare parts levels
- Familiarize internal users with basic software, hardware, and peripheral device operation
- Take ownership and responsibility of queries, issues and problems assigned to the queue
- Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
- Work with vendor support contacts to resolve technical issues within the desktop environment.
- Complete regular training and process refreshes to ensure you are always compliant to company IT policies and processes to maintain security and consistent services
- Document and standardize processes to drive automation and ensure projects are delivered on time, on scope, and on budget.
Required Knowledge/Skills/Abilities
- 2+ Years Desktop Support Experience
- Extensive knowledge of unified endpoint management, e.g., Kaseya, ServiceNow, including implementation, maintenance, and administration
- Excellent written, verbal, & interpersonal skills
- Knowledge of ITSM tools, e.g., Service Now
- Able to adhere to technical standards that augment security and infrastructure architecture
- Ability to prioritize tasks, manage interruptions, and communicate effectively
- Excellent written, oral, and interpersonal communication skills