Description:
Desktop Support Specialist (Job Id: WLPTJP00046790)
Location: Indianapolis IN 46250 (Hybrid – 2 Days Onsite/ 3 Days Remote)
Duration: 12 Months + Strong Possibility of Extension
- Responsible for troubleshooting and repairing computer software installation and hardware problems of moderate complexity.
- Primary duties may include but are not limited to: Installs a wide variety of computer hardware equipment. Identifies when software licensing needs to be obtained and installs software of moderate complexity.
- Recommend standard software that will meet customer needs and assist the Software Deployment team in troubleshooting instances when packages cannot be deployed as part of large-scale software deliveries.
- Provides remote hands work for other IT groups or outsourcers.
- Troubleshoots and repairs computer software problems of moderate complexity which may involve a removal/reinstall of the application or system registry/file changes to fix the incident using more advanced diagnostic tools.
- Participates in single and large-scale moves.
- Performs Tech Refresh installations and end user acceptance testing. Participates in other lights-on projects where technical resources are needed. May attend regularly scheduled project meetings and provide technical and logistical advice to a project team.
- Requires an AA/AS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years’ experience with PC and operating systems, Dell hardware certification; or any combination of education and experience, which would provide an equivalent background. Microsoft A+, MCP and Network+ certifications strongly preferred.