Desktop Support Specialist

Description:

Raas Infotek is seeking a highly experienced and motivated Desktop Support Specialist to join its client engagement in Allen, Texas (On-site). This role is suited for a seasoned IT professional with extensive technical expertise across multiple operating systems and environments, coupled with strong communication and organizational skills.

The Desktop Support Specialist will play a crucial role in providing comprehensive end-user technical support, ensuring seamless operation of IT systems, and maintaining a high level of customer satisfaction. The position requires hands-on technical troubleshooting, proactive issue resolution, and the ability to manage multiple support priorities effectively.

Key Responsibilities:

• Deliver day-to-day desktop support for end users across Windows, Mac, and Linux operating systems.

• Troubleshoot and resolve technical issues related to hardware, software, networking, and system configurations.

• Maintain a courteous and professional approach while assisting colleagues and clients with IT-related problems.

• Manage IT support requests, prioritize tasks, and provide timely resolution based on production requirements.

• Document processes, solutions, and technical standards to ensure knowledge transfer and consistency.

• Perform system installations, upgrades, patches, and routine maintenance.

• Handle equipment setup, configuration, and deployment.

• Ensure proper functioning of IT assets and peripherals, and provide proactive monitoring and support.

• Perform physically demanding tasks such as regularly lifting equipment weighing up to 50 lbs.

Qualifications & Requirements:

• Minimum of 7 years of IT support experience with strong expertise across multiple platforms (Windows, Mac, and Linux).

• Exceptional technical troubleshooting skills with the ability to quickly identify and resolve issues.

• Strong written and verbal communication skills, with the ability to interact effectively with end users, clients, and team members.

• Highly organized, proactive, and detail-oriented with the ability to manage multiple priorities efficiently.

• Strong time management skills, including the ability to triage issues and balance workload according to business demands.

• Physical ability to lift and move IT equipment (up to 50 lbs) on a regular basis.

About Raas Infotek:
Raas Infotek, headquartered in Newark, DE, is a leading IT solutions and staffing provider delivering high-quality technology services to clients nationwide. With a strong focus on IT consulting, staff augmentation, and managed services, Raas Infotek partners with businesses to provide skilled professionals and innovative solutions tailored to evolving business needs.