Director

Description:

The Director, Oncology Customer & Channel Management will be a key member of the Oncology organization focused on customer and channel strategy and execution in support of the full portfolio of products, with focus on our Orals.

RESPONSIBILITIES INCLUDE:

• Lead end to end support of National Accounts Orals contracting process in partnership with the National Accounts TL, NADs and cross-functional colleagues in Brand & Portfolio Marketing, finance, PA, USMA and legal. Includes project management, contract analytics, contract performance (QBRs, GPO Toolbox), and contract strategy and development.
• Development & Management of a disciplined model for HQ execution on community oncology customer programs, promotional efforts and other initiatives. Serve as primary National Accounts liaison with Brand and Portfolio Marketing teams.
• Delivering National Accounts customer promotional and programmatic opportunities to brand teams. Lead budgeting, make tactical planning recommendations with support from NADs, and ensure execution of such in collaboration with NADs and brand teams.
• Develop subject matter expertise in oncology market dynamics, the community oncology business model and its threats and opportunities. Support continuous training and education of select HQ colleagues, KADs, and other CFCs on the rapidly evolving dynamics impacting patient care in oncology.
• Co-development of comprehensive strategic account and stakeholder plans for National Oncology Accounts such as GPOs, Pathways organizations, etc.
• Monitor promotional programs to ensure compliance
• Support the National Accounts TL and OAG Lead for project based work. Includes support of Operating Plan, National & Regional Meeting support, and other strategic initiatives
• The Director of Customer Marketing will align to headquarters stakeholders on behalf of the Accounts team to develop an aligned national account strategy that connects: National Account Directors, Brand Marketers, Portfolio Marketers, Contracting, PA, KAD
• Develop and track KPIs and other metrics in collaboration with analytics teams
• Ensure all compliance and operating SOPs are met with integrity
• Manage organized customer budget, ensuring quarterly forecasts are developed and met

ORGANIZATIONAL RELATIONSHIPS:

• Reports to: Oncology National Accounts Team Leader. Liaises with: Oncology Portfolio Marketing, Brand Marketing Teams, Sales Leadership, Other OAG and National Accounts colleagues, cross BU Customer Marketing and KAD teams and other relevant cross-functional support teams

BASIC QUALIFICATIONS:

• Bachelor’s degree required. MBA preferred
• 8+ years channel management, strategic / operations planning and/or analytics/modeling experience
• Track record of strong performance, teamwork, creativity
• Strong strategic and analytical thinking abilities
• Strong verbal and written communication skills
• Acts decisively
• Demonstrated execution and project management skills, with an ability to work very proactively and under tight timelines
• Teamwork skills and ability to collaborate with colleagues from multiple functional areas
• Strong Leadership experience preferred
• Ability to manage and prioritize multiple activities