Description:
The eBilling Specialist, in collaboration with and in support of the firm’s strategic initiatives, works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined e-Billing support to billing attorneys and finance counterparts of the firm. Proofreads and submits new matters and timekeeper rates to clients. Obtains and maintains outside counsel billing guidelines on e-Billing clients. Works as part of a team to provide a cohesive eBilling support solution for both direct and indirect assignments. Performs all duties assigned for less complex U.S. and global clients, including proficiency with electronic billing and systems.
Responsibilities
- Performs a variety of duties to support the full eBilling cycle.
- Review of new eBilled matters and rates to be submitted to the client.
- Follow up on open items frequently until resolution; escalate as necessary.
- Fields eBilling inquiries.
- Strong attention to detail.
- Gathers and submits documentation required to onboard new eBilling clients, including submitting the first invoice to ensure a successful submission.
- Researches and resolves electronic billing rejections on technical and format issues versus billing-related issues. Initiates troubleshooting support and escalations.
- Maintain client account assignments.
- Review, update and document outside billing guidelines on assigned eBilled clients.
- Ensure all tasks for assigned clients are entered into the billing and eBilling system in accordance with the Firm and client guidelines.
- Subject matter expert on assigned clients.
- Assist team with projects and/or when needed on e-bill tasks.
- Update restrictions on time entry according to guidelines in time entry program (Intapp Terms).
- Tracks and resolves tickets assigned by the eBilling service desk on a daily basis. Meets SLAs.
- Manages workflow through developing and utilizing best practices, prioritizing work duties effectively, and making practical use of all resources available to complete work.
- Maintain weekly updated notes on new matters and new implementations.
- Liaises with internal support teams to develop learning and experience for taking on more complex client assignments.
- Projects and other duties as assigned.