Fleet Learning and Development Specialist

Description:

Responsibilities

• Partner with shipboard and shoreside partners to conduct needs assessments to identify effective learning solutions and best L&D practices.
• Identify and implement consistent L&D operational best practices across brands
• Advise shipboard LDMs on related matters and maintain ongoing consistent, clear, and relevant communication across varied channels
• Develop learning program documentation, shipboard SOPs and practices and find ways to standardize when possible across the group without impacting quality of individual brands
• Build and maintain professional relations with operational department representatives to encourage collaborative partnerships and promptly respond to requests with accuracy and a courteous demeanor
• Oversee the onboarding of newly recruited LDMs through effective training plans creation and execution; monitors performance of all LDMs in partnership with onboard HR Managers and shoreside Sr. Manager
• Develop LDMs to conduct effective onboard needs assessments
• Partner with the Sr. Manager to support the ongoing professional development of the onboard L&D team though meaningful learning and growth opportunities
• Analyze the work environment/conditions to ensure inclusiveness and equity, and avoid unintended impact or barriers to full engagement
• Collaborate with Leadership to develop and maintain L&D Dashboard
• Establish metrics and evaluation methods to assess the impact and effectiveness of training programs
• Track and analyze shipboard L&D Manager reports, provide feedback to formulate improvements, escalate issues as appropriate
• Use metrics and data to identify areas of opportunity
• Research and network internally and externally to keep up-to-date with the L&D trends and technologies to bring forward new ideas and development opportunities for the team and the overall function of L&D
• Provide recommendations for continuous improvement of learning content and program effectiveness, based on feedback from shipboard L&D Managers and other relevant stakeholders.
• Partner with the shoreside L&D team on content creation to support development needs identified
• Conduct Train the Trainer sessions with LDMs and HR Managers for new and updated content

Requirements

• Bachelor’s Degree in Human Resources, Learning & Development, Adult Education or equivalent experience
• At least five (5) years’ experience in Learning & Development capacity
• Hospitality industry experience considered an asset
• Cruise industry experience considered an asset
• Proven experience in instructional design, adult learning principles, and training facilitation
• Flexible to changing priorities and willingness to support global 24/7 operation
• Advanced skills in Microsoft Office Suite (Excel and PowerPoint)
• Familiarity with various learning methodologies, eLearning authoring tools, and multimedia production
• Strong project management skills, with the ability to manage multiple projects simultaneously and meet deadlines
• High level of attention to detail and overseeing timely and high-quality work under pressure
• Excellent communication and presentation skills, both written and verbal in English
• Proficient in using learning management systems and other related software
• Autonomous, resourceful, collaborative, and adaptive
• Strong analytical and problem-solving abilities to assess training needs and measure training effectiveness
• Strong understanding of the foundation of business partnership and ability to effectively work with and collaborate across all levels of the organization and across various cultures.
• Ability to work effectively in a team-based, collaborative environment
• Ability to collaborate with and manage teams indirectly