Group Tours Associate

Description:

JOB DUTIES:

• Assist in processing school group reservation data using Patron Manager (CRM built on Salesforce Platform), including invoicing, creating schedules, and tracking scholarships and other data.
• Assist in annual updating of school group reservation processes.
• Assist with preparation for school group field trips to the Museum, including reviewing upcoming schedules, preparing clipboards, chaperone schedules, and preparing lunch spaces.
• Support school groups during Museum visits, including arrival check-in processing, assisting lead chaperones, and transitions guidance.
• Support teachers and chaperones at the Museum by answering questions about schedules, exhibits, and emergencies.
• Assist in field trip outreach to school groups.
• Work closely on daily administrative school group logistics with Group Tours Manager and Student Experience Manager.
• Work closely with Museum Educators, Group Tour Coordinator, Volunteer Manager, Director of Education, Senior Director of Education, and Chief Education Officer, as needed.
• Provide support to the Education Team in all its activities, as needed.
• Work occasional Museum evening and weekend programs, as needed.
• Assume other tasks, projects, and responsibilities, as assigned.