Museum Experience Associate

Description:

Job Duties

• Serve as a front-facing representative of the Museum and provide excellent customer service at all times
• Welcome and orient, and organize visitors upon their arrival
• Receive and process ticket purchases via PatronManager (POS system)
• Facilitate Dimensions in TestimonySM experience
• Comply with all the Museums cash handling, financial accounting, and financial reporting policies and procedures
• Promote Museum membership and assist with visitor enrollment
• Answer phone, screen, and forward calls, take phone messages, and provide general information regarding the Museum, directions, exhibitions/events, and programs
• Foster an environment of teamwork and commitment to the Museums mission
• Perform other duties, tasks, projects, and responsibilities as needed

Key Requirements

• Availability for weekday and weekend shifts
• Associate or bachelor's degree preferred, and/or pursing a higher education degree
• Minimum 1 year preferred of recent cash handling and customer service experience in retail environment
• Proficiency with Microsoft Excel, Outlook, and Patron Manager or other POS
• Strong verbal communication skills and ability to communicate in English, fluency in Spanish desirable
• Ability to professionally interact with Museum Board and staff, donors, and external constituents
• Excellent interpersonal skills
• Ability to perform detail-oriented work