Help Desk Technician

Description:

We are seeking a Help Desk Technician to provide hands-on IT support in a federal client environment. This is a great opportunity for someone who enjoys problem-solving, user interaction, and working in a structured, mission-focused setting.

What You’ll Do
 

• Provide Tier I/II support for end users
• Troubleshoot issues with:
  • Windows desktops and laptops
  • Microsoft Office applications
  • Network connectivity and peripherals
• Respond to tickets via phone, email, and in person
• Install, configure, and maintain hardware/software
• Support user onboarding and system setup
• Escalate complex issues as needed

Required Qualifications:
 

• Active Secret Clearance
• 2–5 years of IT support experience
• Strong communication and customer service skills
• Experience supporting Windows-based environments