Industrial Electrical Client Representative

Description:

Responsibilities:

• Understand Customer Goals and provide tailored options to meet their needs.
• Maintain Customer Inventory Master Sheets, conduction crib crawls as needed.
• Implement, organize, and maintain customer storerooms in accordance with Scope of Work.
• Work closely with the Customer Success Team on continuous improvement activities.
• Create and set up bin labels on required cadence.
• Build relationships with vendors to increase EECO MRO sales, expand existing programs, and secure new programs.
• Develop storeroom growth plans to identify, understand influences, demonstrate advantages, and convert product lines serviced by competitors in existing EECO storeroom programs.
• Deliver exceptional customer service and sales amplification.
• Handle pricing, quotes, delivery, and expedites.
• Resolve pricing concerns and other issues, coordinating with the Key Account Manager (KAM) and other internal teams as needed.
• Identify and qualify sales opportunities, engaging the KAM when applicable.
• Proactively manage pricing agreements and customer pricing files to maximize gross profit and notify customer of nay pricing changes.
• Continuously seek to understand customer needs and challenges, offering product and service solutions that generate value.
• Act as a liaison across departmental boundaries to enhance efficiencies and remove challenges impacting customer service.