It Specialist

Description:

This is a TERM appointment (not-to-exceed 2 Years). Term appointments are non-status, nonpermanent appointments of limited duration (more than 1 year but not more than 4). Term appointments may be extended without further competition (up to the 4-year maximum). The appointment to a Term position does not confer eligibility for promotion or reassignment to other positions or the ability to be non-competitively converted to permanent employment.
 

Major Duties:

• Resolving customer related technical software and hardware problems.
• Diagnosing and/or resolving problems in response to a customer reported incident via trouble tickets.
• Planning and delivery of IT customer support services.
• Submitting recommendations to improve the efficient use of the system and responding to special requests for system data.
• Maintaining and updating system files necessary to control all aspects of system operations and access.
• Performing other related duties and responsibilities as assigned/required.