IT Support Specialist

Description:

The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels.

The Support Specialist IT will be involved mainly in:

• Managing activities related to new hire support from IT hardware perspective.
• Retrieving devices from terminated users.
• Providing peripheral support like issuances of mouse, keyboard, docking station etc.
• Perform incident resolutions and request fulfilment and supports end users on a variety of issues
• Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection

Wanted profile:

• Excellent customer service skills.
• Completes assignments with/without direct supervision and good team player.
• Experience with Microsoft Windows 11, MS Office products (2016 and later), laptops, printers and peripherals
• Familiarity with working concepts of Fulfilment Centres like Amazon Warehouses.
• Experience in ticketing tool, preferably ServiceNow.
• Experience in Imaging and familiarity with tools like Pixie boot.
• Disciplined, punctual and team player.