Description:
The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels.
The Support Specialist IT will be involved mainly in:
- Managing activities related to new hire support from IT hardware perspective.
- Retrieving devices from terminated users.
- Providing peripheral support like issuances of mouse, keyboard, docking station etc.
- Perform incident resolutions and request fulfilment and supports end users on a variety of issues
- Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection
Wanted profile:
- Excellent customer service skills.
- Completes assignments with/without direct supervision and good team player.
- Experience with Microsoft Windows 11, MS Office products (2016 and later), laptops, printers and peripherals
- Familiarity with working concepts of Fulfilment Centres like Amazon Warehouses.
- Experience in ticketing tool, preferably ServiceNow.
- Experience in Imaging and familiarity with tools like Pixie boot.
- Disciplined, punctual and team player.