It Support Specialist

Description:

IT Support Specialist

Location: Decatur, IL ( 5 days Onsite)

Duration: Contract

Job Description:

Ticketing Tool

• Experience working on ticketing tool
• Manage SLAs, set priorities, and assign tickets to other groups
• Familiarity with ITSM processes (Incident, Request).

Scope of Activities

• Desktop hands and feet support
• Perform Call Logging, Respond to IT issues, requests, and queries from users via Telephone, email, chats.
• Support Phone Calls, by logging to Nice Softphone.
• Asset refresh
• Hardware break-fix of end-user devices
• Mobile device troubleshooting.
• Conference room support — Audio-Video conferencing room support
• Smart hands support.
• Third Party / OEM Vendor coordination

Required:

- OS Installation with SCCM

- Application Installation through SCCM and InTune

- ITSM Ticketing Tools and Concept

- Printing related knowledge

- Active Directory

- Mainframe Printing