It Support Specialist

Description:

We are seeking a candidate to join us at IST Management's corporate headquarters as an IT Support Specialist (Level I, II, or III) on our IT Services team. We will first review eligible candidates either via phone interview or one-way online video web interview. Job Summary The IT Support Specialist I is essential to our operations, focusing on swiftly resolving support issues and delivering high-quality support to both employees and external clients. This role requires adept troubleshooting and effective problem-solving for a variety of technology-related issues, including hardware, software, and network concerns. The successful candidate will possess a deep understanding of tech systems, the ability to communicate effectively with diverse users, and a commitment to maintaining operational excellence and user satisfaction.

Benefits Include

Medical, Dental, Vision, 401K, LTD/STD, Identity Theft, Parental Leave, Pet, 7 Paid Holidays, Paid Time Off, and Bonus Incentives
IST Management is a business process outsourcing company. Founded in 1997, we have over 1,800 employees with operations in over 38 cities across the U.S. We provide a wide range of Facilities Management and Legal Services solutions. IST Management Services was selected as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work for, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Responsibilities Duties and Responsibilities include:

• Provide timely and precise technical support to employees and external clients with issues related to hardware, software, networking, and other computer-related technologies
• Install, configure, and maintain PC software and operating systems
• Maintain and provide technical support for audio-visual (AV) systems to ensure optimal performance and minimal downtime
• Assist and support live music events by managing and operating AV systems to deliver high-quality sound and visual experiences
• Diagnose and resolve hardware and software issues in person, remotely, and via phone
• Uphold the security and privacy of network and computer systems
• Conduct upgrades and maintenance tasks to ensure minimal disruption to operations
• Execute diagnostic tests and repair malfunctioning hardware and software
• Document technical processes, notes, and manuals in detail
• Keep accurate records/logs of repairs and fixes
• Proactively follow up with users to confirm the resolution of system issues
• Efficiently manage the IT inventory lifecycle, from procurement to disposal
• Some after-hours on-call work is required, ensuring critical support coverage outside of standard business hours

Qualifications Qualifications Include:

• An Associates degree in Computer Science, Information Technology, or related field, or equivalent practical experience in IT support roles
• Proficient in diagnosing and troubleshooting various technical issues
• Exceptional problem-solving and communication skills
• Experience with remote desktop applications and help desk software preferred
• Understanding of Windows/MacOS operating systems, network security practices, and the use of tools, components, and peripheral accessories
• Professional certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), are a plus but not required