Description:
We are Systematix and we are currently looking for a couple IT Support Specialists to provide advanced desktop, end-user, and remote technical support for one of our key clients in Medical Technology. These contract roles are onsite in Irvine, California.
Please, no Recruiters or H1B's!
ABOUT THE PROJECT
Our client is a global leader in science and technology, supporting a diverse workforce across multiple locations worldwide. As part of its Global IT organization, the client is seeking experienced IT Support Specialists II to provide exceptional technical support to end users while helping maintain a secure, reliable, and efficient IT environment.
The successful candidate will serve as a key point of contact for technical support, troubleshooting hardware, software, and connectivity issues while contributing to ongoing IT operations, technology deployments, and continuous process improvements.
ABOUT THE RESPONSIBILITIES
- Provide advanced technical support to end users for desktop computers, laptops, printers, mobile devices, and peripheral equipment.
- Troubleshoot and resolve hardware, software, and connectivity issues across Windows, macOS, iOS, and Android platforms.
- Deliver both onsite and remote technical support to employees across multiple locations.
- Install, configure, image, and deploy desktop and laptop computers.
- Install and support standard software applications and perform basic network troubleshooting.
- Document issues, troubleshooting activities, and resolutions within the IT ticketing system.
- Escalate complex or unresolved technical issues to senior IT staff or management as appropriate.
- Assist with the implementation and enforcement of IT policies, procedures, and security standards.
- Support hardware and software asset management, including inventory tracking and procurement activities.
- Assist with testing, deployments, and other IT infrastructure or application projects.
- Maintain end-user computing equipment and ensure systems remain operational and compliant.
- Develop user documentation, knowledge articles, and training materials to improve the end-user experience.
- Identify opportunities to improve Help Desk processes and overall service delivery.
- Participate in an on-call support rotation and perform other duties or special projects as assigned.
ABOUT THE REQUIREMENTS
- 3+ years of experience providing desktop, technical support or IT Help Desk services within an enterprise environment.
- Strong knowledge of Microsoft Windows operating systems and M365 applications.
- Experience supporting macOS, iOS, and Android devices.
- Hands-on experience troubleshooting desktop hardware, laptops, printers, peripherals, and mobile devices.
- Experience with desktop imaging, workstation deployment, software installation, and system configuration.
- Strong understanding of networking fundamentals, including Ethernet, Wi-Fi, and mobile connectivity.
- Excellent troubleshooting and analytical problem-solving skills.
- Strong customer service skills with the ability to communicate effectively with technical and non-technical users.
- Excellent verbal and written communication skills.
- Strong organizational skills with exceptional attention to detail and documentation.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Ability to work independently as well as collaboratively within a team environment.
PREFERRED QUALIFICATIONS
- Bachelor's degree, diploma, or technical certification in Information Technology, Computer Science, or a related discipline.
- Microsoft certifications or other relevant technical certifications.
- Hardware certifications such as CompTIA A+ or equivalent.
- Experience supporting enterprise Windows client/server environments.
- Experience contributing to IT process improvements and operational best practices.