Description:
As an IT Support Technician, you will serve as the primary on-site technical resource for our warehouse operations. You will provide critical hands-on support for a diverse ecosystem of hardware, software, and networking infrastructure. This role requires a "fixer" mentality—someone who can pivot from debugging a Linux script to performing mechanical repairs on high-end equipment, all while providing exceptional service to our operational teams.
How You Will Make An Impact
- Ensure Operational Continuity: Maintain maximum uptime for warehouse systems by providing rapid response to hardware and software failures.
- Empower Operators: Act as a technical bridge, translating complex issues into simple solutions for non-technical staff and DC leadership.
- Continuous Improvement: Identify recurring technical bottlenecks and work independently to implement lasting fixes or process improvements.
Key Responsibilities
- Hardware & Mechanical Support: Install, configure, and perform physical repairs on desktops, touchscreen monitors, printers, and handheld devices. Maintain and troubleshoot specialized photography equipment, including mechanical components and sensor cleaning.
- Linux & Software Administration: Support and troubleshoot Linux-based workstations and specialized warehouse management software. Execute basic scripting to automate routine tasks.
- Network Maintenance: Diagnose and resolve connectivity issues related to Wi-Fi access points, Ethernet cabling, and network peripherals. Assist engineering teams with on-site rack cable management and port patching.
- Documentation & Training: Manage the IT ticketing lifecycle; document all resolutions to build a local knowledge base. Train warehouse operators on basic troubleshooting to reduce repetitive service requests.
- Data & Quality Assurance: Analyze operational data to identify quality trends. Perform testing on new internal application releases before they go live on the warehouse floor.
- Inventory & Procurement: Independently manage the lifecycle of IT assets, from placing orders for supplies to processing RMAs for defective hardware.
What We’re Looking For
- Experience: 1–3 years of technical support experience in a warehouse, production, or high-volume environment.
- Linux Proficiency: Comfort working within a Linux terminal; ability to navigate file systems and run diagnostic commands.
- Technical Versatility: Strong mechanical aptitude for disassembling/reassembling hardware and a solid understanding of TCP/IP networking fundamentals.
- Customer Service Excellence: Proven ability to remain calm under pressure and communicate effectively with users of varying technical skill levels.
- Independence: A self-starter who can prioritize a high-volume ticket queue without constant supervision.
- Physical Requirement: Ability to lift up to 50 lbs and work on a ladder or in tight spaces as required by hardware placement.